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Operating a Hotel



Operating a Hotel


Operating a hotel in Singapore can be a lucrative business venture, but it is important to be aware of the challenges involved. The Singapore hotel industry is highly competitive, with a wide range of hotels to choose from, from budget-friendly hostels to luxury resorts. To be successful, it is important to differentiate your hotel from the competition and offer a unique and memorable experience for your guests.


Here are some tips for operating a successful hotel in Singapore:

  • Choose the right location. The location of your hotel is one of the most important factors in its success. Consider factors such as proximity to popular tourist attractions, business districts, and public transportation.

  • Target the right market. Who are your ideal guests? Once you know your target market, you can tailor your hotel's offerings and marketing efforts accordingly.

  • Provide excellent customer service. This is essential in any hospitality business, but it is especially important in Singapore, where customers have high expectations. Make sure your staff is well-trained and friendly, and that they go the extra mile to make your guests feel welcome and comfortable.

  • Offer a variety of amenities and services. What amenities and services will make your hotel stand out from the competition? Consider offering things like a swimming pool, fitness center, spa, restaurants, and bars.

  • Maintain high standards of cleanliness and hygiene. This is especially important in light of the COVID-19 pandemic. Make sure your hotel is regularly cleaned and disinfected, and that all staff members are following proper safety and hygiene protocols.

  • Market your hotel effectively. Use a variety of marketing channels to reach your target market, including online and offline channels. Consider partnering with travel agents and tour operators to promote your hotel to their clients.

In addition to the above tips, it is also important to be aware of the specific regulations and requirements that apply to hotels in Singapore. For example, all hotels must obtain a Certificate of Registration and a Hotel-Keeper's License from the Hotels Licensing Board. Hotels must also comply with a variety of other regulations, such as those related to fire safety, food safety, and environmental protection.


Operating a hotel in Singapore can be a challenging but rewarding experience. By following the tips above and carefully planning your business, you can increase your chances of success.


Here are some additional tips that may be helpful for operating a hotel in Singapore:

  • Offer competitive rates. Singapore is a relatively expensive city, so it is important to offer competitive rates in order to attract guests.

  • Consider offering packages. Packages can be a great way to attract guests and increase your revenue. For example, you could offer a package that includes accommodation, breakfast, and tickets to popular tourist attractions.

  • Target the corporate market. Singapore is a major business hub, so there is a strong demand for corporate accommodation. Consider targeting the corporate market by offering special rates and amenities for business travelers.

  • Get involved in the local community. Partnering with local businesses and organizations can be a great way to promote your hotel and build relationships with potential guests.

  • Keep up with the latest trends. The hotel industry is constantly evolving, so it is important to keep up with the latest trends and technologies. This will help you to ensure that your hotel is offering the latest and greatest amenities and services to your guests.

By following these tips, you can increase your chances of success in the competitive Singapore hotel industry.


Application for Licence


Any person who wishes to operate a hotel in Singapore has to apply for a Certificate of Registration and a Hotel-Keeper's Licence from the Hotels Licensing Board (HLB).


The HLB is a statutory board under the Ministry of Trade and Industry (MTI). It is responsible for regulating the hotel industry in Singapore and ensuring that hotels meet the required standards.


To apply for a Certificate of Registration and a Hotel-Keeper's Licence, you must submit an online application through GoBusiness Licensing. You will need to provide a number of documents, including:

  • A cover letter with the proposed date of commencement of operations of the hotel

  • A Grant of Written Permission from the Urban Redevelopment Authority (URA)

  • An ACRA business profile of the business or company

  • A Temporary Occupation Permit (TOP) / Certificate of Statutory Completion (CSC)

  • A Temporary Fire Permit (TFP) / Fire Safety Certificate (FSC)

  • A Curriculum Vitae (CV) of the Hotel-Keeper

  • Advertisements of the hotel

  • A Filer Authorisation Letter

  • Any other supporting documents required by the HLB

Once you have submitted your application, the HLB will process it and arrange for a pre-opening inspection of your hotel. If your application is approved, you will be issued with a Certificate of Registration and a Hotel-Keeper's Licence.


The Certificate of Registration and Hotel-Keeper's Licence must be displayed in a conspicuous place at your hotel.


For more information on how to apply for a Certificate of Registration and a Hotel-Keeper's Licence, please visit the HLB website.


Please note that the application process may take up to two weeks.


How Bestar can Help


Bestar is a Singapore-based accounting and consulting firm that specializes in helping hotels with their accounting, tax, and compliance needs. Bestar can help you with the following:

  • Accounting services: Bestar can help you with your hotel's bookkeeping, payroll, and financial reporting.

  • Tax services: Bestar can help you with your hotel's tax compliance, including the preparation and filing of tax returns.

  • Compliance services: Bestar can help you to ensure that your hotel is complying with all applicable laws and regulations.

In addition to the above services, Bestar can also help you with the following:

  • Hotel licensing: Bestar can assist you with the application for a Certificate of Registration and a Hotel-Keeper's License from the Hotels Licensing Board.

If you are looking for a reliable and experienced accounting and consulting firm to help you with your hotel business, Bestar is a great option to consider.


Here are some specific ways that Bestar can help you with your hotel business:

  • Help you to reduce your costs: Bestar can help you to identify areas where you can reduce your costs, such as by implementing more efficient business practices.

  • Comply with all applicable laws and regulations: Bestar can help you to ensure that your hotel is complying with all applicable laws and regulations, such as those related to tax, and employment.

  • Free up your time to focus on other aspects of your business: By outsourcing your accounting, tax, and compliance needs to Bestar, you can free up your time to focus on other aspects of your business, such as marketing, sales, and customer service.

If you are interested in learning more about how Bestar can help you with your hotel business, please visit our website or contact us directly.

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